As advertised, FJR Advisors, LLC offers a 90-day money-back guarantee on Cold Calling Is A Waste Of Time, The Sales Mastery Program, and Sales Pro Secrets. (This return policy applies to regular orders only; for 30-day free trial offers, please click here for instructions.)

If you are unhappy for whatever reason, please contact us via our helpdesk and we will do our best to work with you for the highest level of customer satisfaction.

The following terms, conditions, and procedures shall apply to all returns and refund requests (please click here for special instructions for returns of products that have been purchased under 30-day free trial offers):

• Customers who order a product with the sole intention of copying it and immediately returning it for a refund, in violation of both U.S. and International copyright laws, will be pursued via legal action for damages.
   
• All returns must be received by us no later than 90 days from the original purchase date of the product.
   
• All returns must include a completed and signed Return Authorization form. To obtain a Return Authorization form, please e-mail your refund request to: returns@nevercoldcall.com or Click Here to access the form.
   
• We do not reimburse shipping on returned merchandise nor do we provide return shipping labels.
   
• A 15% processing and restocking fee applies to all returned items (excluding 30-day free trial returns that were received on-time and in new condition).
   
• Refunds can only be issued to the credit card originally used to purchase. We do not issue refund checks - no exceptions! We cannot issue a refund if your credit card used to make the original purchase has been cancelled or has expired.
  
  (This policy is in place to protect us from the criminal act of some dishonest customers of receiving a refund check, then disputing the original charge in order to fraudulently obtain two refunds from us. Unfortunately, many dishonest people do this; therefore we no longer issue checks.)
   
• Returns must be sent to the Newport Beach, California address as listed on the Return Authorization form and not to the return address listed on the package, which is our fulfillment center in Phoenix, Arizona. If you return it to them, they will charge us a return processing fee, which will be deducted from your refund amount. There will also be a significant delay in processing your refund if you send it to the incorrect address. This also applies if you refuse or have refused delivery of the package.
   
• FJR Advisors, LLC may, from time to time, offer free bonus items to customers who purchase products from us. Because these products are merely bonuses and not part of the actual purchase price, customers may not obtain refunds due to dissatisfaction or inability to use or download free bonus items. Refund requests are only applicable to the actual product(s) purchased.
   
• Exception and waiver of rights under this return policy: If you purchase a product or products under a 30-day free trial offer and we attempt to charge your credit card for the balance due after thirty (30) days, and your card is declined or payment is otherwise denied on three (3) consecutive attempts, you will receive three (3) emails requesting payment. If you do not pay within one (1) business day of receiving the third email, your account will go into delinquent status and you will automatically waive your rights under this return policy; at that time we will only accept payment in full and will not accept a return of the merchandise as settlement for your account.

If you are unhappy for whatever reason, please contact us and we will do our best to work with you for the highest level of customer satisfaction.

Also, if you are requesting a refund because you did not receive your product, please contact us first so we can track the shipment. 90% of "missing" orders turn out to have been signed for by the receptionist in an office or by a family member in a home who simply forgot to give it to you.

FJR Advisors, LLC reserves the right to change these terms at any time, without notice. Any changes to these terms shall be considered retroactive to all customers.

30-day trial offers: From time to time, FJR Advisors, LLC may offer new products under a 30-day free trial basis.  If you have purchased a product under this arrangement and wish to return it within the 30-day trial period, please ignore the terms listed above and simply return your item in new, undamaged condition, including your full name, order number, and your email address used to order, to:

FJR Advisors, LLC
21163 Newport Coast Dr.
Suite 445
Newport Beach, CA 92657

***PRODUCTS RETURNED TO US UNDER A 30-DAY FREE TRIAL MUST BE IN NEW CONDITION AND UNDAMAGED.  PLEASE PACK THE ITEM(S) SECURELY (WE RECOMMEND BUBBLE WRAP) TO AVOID DAMAGE.  IF THE ITEM IS DAMAGED, IT WILL BE RETURNED TO YOU AND YOU WILL NOT RECEIVE FULL CREDIT!***